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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
What is our Refund policy?
A full refund or, if preferred, exchange of equal value is guaranteed for customers returning products within 14 days of delivery when purchased through the website or phone orders via the shop. A full refund or, if preferred, exchange of equal value is guaranteed for customers returning unopened products, or items with a proven fault within 28 days of purchase or delivery.
All ex-display items are sold as seen and are non-refundable.
If any exchange or refund is required, you should return the item to us, ensuring a copy of an email or confirmation. Items must be returned by Recorded delivery and clearly marked for the attention of the Mail Order Dept. We will credit the card we have on file as soon as the item is returned to us – the refund may take up to 21 working days to appear on your statement due to the difference in bank transfer procedures. If the original payment was made via PayPal, we will credit the account for placing the order.
Season:SS24
Brand:Firepot
Code:posh baked beans